Standard Terms and Conditions

Article 1: Scope of Application

These Standard Terms and Conditions apply to all transactions carried out by Industrial Plankton Inc. (the “Supplier”) with the Buyer.
These terms are applicable without restriction to all operations concluded by the Supplier, regardless of any clauses appearing on the Buyer’s own purchase documents or general conditions of purchase.
Any exceptions must be agreed to in writing by both parties, prior to order confirmation

Article 2: Quotations and Orders

Order Acceptance: Sales are fully accepted only after the Supplier has issued an order confirmation, and the Buyer has signed and returned it to the Supplier.

Article 3: Pricing and Administrative Fees

Non-Standard Services: Any administrative or technical requests outside the standard quoted scope, including but not limited to document translations, specialized regulatory filings, or standards-compliance requests, will be billed at $200/hour on a case-by-case basis, in addition to all 3rd party fees related to these requests.
Modifications: The Supplier reserves the right to revise pricing for modifications, of any nature, required or imposed by the Buyer.

Article 4: Payment Terms

Non-Standard Payment Terms, such as, but not limited to, cash against documents, letter of credit, and letter of guarantee, may only be accepted in writing and will incur the Supplier’s full administrative and bank fees associated with managing the request.
Default: Any sum not paid on its due date may result in the suspension of the Supplier’s obligations. If not paid by the due date, the Supplier reserves the right to reschedule the release of the Buyer’s order, which may result in a new lead time.
Late Payment: If the payment required for shipping, as outlined in the order confirmation, is not received within one (1) week before the accepted and confirmed ship date, the Supplier reserves the right to charge a storage fee of 1.5% of the total invoice value per week.

Article 5: Delivery and Logistics

Force Majeure: The Supplier is not responsible for delays or cancellations caused by external circumstances, including, but not limited to, transport strikes, conflicts, sanctions, or extreme weather.

Article 6: Warranty

Equipment Warranty: One year on equipment, as detailed in Warranty Policy: https://industrialplankton.com/phytoplankton-culture-resources/industrial-plankton-warranty-policy
By accepting Order Confirmation, Buyer agrees to the Manufacturer’s Warranty Policy.
PlanktonCare: Purchase of Annual PlanktonCare extends the standard manufacturer’s warranty by an additional year.
Performance: The Supplier does not guarantee biological performance results.

Article 7: Cancellation

If the Buyer cancels the order for any reason, all down payments placed are non-refundable.

Article Disputes:

Any legal dispute will be governed by the Laws of British Columbia, Canada.