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What Our Customers Say
Christian Michel Salazar – Vitapro-Nicovita
“Here at the Vitapro-Nicovita Center for Experimental Aquaculture, in... Read More
J.P. Hastey – Nova Harvest
“We have been working with Industrial Plankton since our... Read More
Forrest Petersen
“Orkney Shellfish Hatchery has been using Industrial Plankton’s PBRs... Read More
Daniel Baden, Ph.D
“Here in Wilmington NC I was a bit concerned... Read More
Monte A. McGregor, Ph.D Aquatic Scientist/Malacologist
“While setting up the unit, customer service specialists have... Read More
Ingrid Niamath – Island Sea Farms
“Set up and teaching went seamlessly under the guidance... Read More
Josh Perry – Cornell Cooperative Extension
“Above and beyond doesn’t even come close to describing... Read More
Standard Support

Each bioreactor comes with 90 days of complimentary technical and biological support, and one year of equipment coverage through our limited warranty.

  • An opportunity to ask questions about setting up and operating your equipment
  • For ongoing support, complimentary email support is always available, or if you prefer to speak directly with an expert we offer options to fit any budget
  • Access to a resource library including instruction manuals and video tutorials
Upgraded Support: PlanktonCare

Industrial Plankton designs and builds the equipment and software, so our experts can resolve most issues in a single session.

With a decade of experience supporting customers in over 20 countries, our technicians can help with more than just technical issues, and are a valuable resource to help achieve your production goals.

PlanktonCare Parts Kit

PlanktonCare includes a Parts Kit containing all the parts you’d need to operate for a standard production season without interruption, in addition to direct access to a PlanktonCare professional. The aim of PlanktonCare is to keep your bioreactor operating at peak efficiency and ensure that you continue to reliably culture high-density algae year-over-year without interruptions.

Extended Warranty

Marine environments and production facilities are hard on equipment. PlanktonCare gives peace of mind knowing that the normal wear and tear of a harsh environment is covered. If a component wears out and you don’t have a replacement on hand, we’ll expedite it to you.

For the first year PlanktonCare enhances the standard warranty, providing priority shipping and support, but when renewed in subsequent years it extends the limited manufacturer’s warranty along with priority shipping and support. This can be renewed for a total of 5 years from the initial purchase.

Remote Access

How many times have you made a trip back to the facility to check that a valve was closed? PlanktonCare’s remote access subscription allows you to check, maintain, and optimize your algae cultures from any internet-enabled device regardless of where you are in the world. You can even harvest algae remotely, saving you transit time and even weekends.

Software Updates

At Industrial Plankton we have developed the world’s leading algae bioreactor control software, and are constantly improving it. Our software makes growing algae easy and reliable, so you can focus elsewhere. We know algae is critical, so our top focus is reliability.

PlanktonCare Discount

The PlanktonCare discount is an exclusive benefit for our PlanktonCare clients. This discount can be used on any part or consumable item that we regularly stock. This is great if you’re setting up a new lab or facility to work with our bioreactors, making it easy to ensure all the parts work together.

Included with PlanktonCare 2.0
Included with Equipment
Phone Support Number
Direct Number
Company Support Centre
Phone Support Hours (PST)
7:00 - 21:00
9:00 - 17:00
Technical Support
90 Days
Biological Support
90 Days
Dedicated Support Specialist
-
Realtime Video/Messaging/Call Support
-
Remote Installation & Training
$
Remote Access
$
Spare Parts (filters, probes, tubing, etc.)
$
Expedited Warranty Part Delivery
$
Exclusive Discount
-
Installation & Training
On-Site

New equipment can be intimidating. Our Bioreactors are turnkey, with detailed instruction manuals and videos, but if you want to start culturing algae as quickly as possible On-Site Installation & Training is a great option.

  • One of our specialists will visit your facility to teach you and your staff how to set up and use the bioreactor, including:
  • Pre-installation collaboration to ensure everything is ready for a seamless installation
  • Unpacking & assembly
  • Commissioning
  • Operation of the equipment
  • Preparing sterile inoculum
Staff Learning

Throughout the installation process staff learn about the integrated systems, breaking down each system into easily digestible parts and making the bioreactors simple to understand. This upfront investment in learning pays itself back as the in-depth understanding makes operation and maintenance intuitive.

Once the equipment is installed we focus on four key aspects of algae culturing with our bioreactors:

  • Cleaning
  • Inoculation
  • Scale-up
  • Harvesting

If an inoculum is ready, we’ll even help with your first inoculation and scale-up. The support doesn’t stop when we leave, with your permission we can monitor your culture remotely and guide you through your first culture to avoid common mistakes, and ultimately help optimize production.

Our Products
PBR 2500L
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PBR 1250L
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PBR 100L
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