We are a small biotech company that produces microalgae to make food supplements and cosmetics. We have been using Industrial Plankton’s reactor for about 1 year. In the meantime, we call it R2D2. It deserves this name not only because of its appearance, but also because since then the force is with us and our algae production is on a new level. The reactor reduces our working time enormously and gives us the freedom to put the new resources into other areas. It works very reliably and is a real eye-catcher for every visitor. The friendly and always available customer service helps with problems of any kind and has a good sense of humor. – Anonymous German Customer
“After two years of using the PBR 1250L for growing phytoplankton for its bivalve farms, the Novostrea Bretagne team is still satisfied with the performance of the PBR and the Industrial Plankton team.
Sébastien, who in charge of phytoplankton production, has now has the goal to beat the culture records in the PBR Industrial Plankton.”
“Here at the Vitapro-Nicovita Center for Experimental Aquaculture, in Lima, Peru, we use Industrial Plankton photobioreactors to reliably produce microalgae that can be used during our shrimp culture tests.”
“We have been working with Industrial Plankton since our beginning over 10 years ago. The first commercial machine algae reactors they produced are still in use at our facility today along with 5 new machines. Industrial Plankton’s ability to innovate, develop and service their technology is second to none. The consistent production, reliability, and customer service we have received from IP machines and staff over the years gave us the confidence to completely switch to using IP reactors for 100% of our hatchery algae production.”
“Orkney Shellfish Hatchery has been using Industrial Plankton’s PBRs for over two years. The PBRs are state of the art technology and produce large amounts of high density and superior quality algae. They are extremely intuitive to operate, both in person, or from a distance via cell phone app. With the Plankton Care Package, we also receive new parts for anything that wears out or ever needs replacing, allowing us to be sure we are getting the most out of our PBRs. In addition to the advanced technology, Industrial Plankton has provided 24/7 continuous professional support from their dedicated team of algae and technical specialists.
The combined effect of the PBRs, parts, and expert advice is a reliable high quality algae supply for our oyster hatchery, allowing us to push production to new heights. We look forward to continuing to work with Industrial Plankton, further optimizing the PBRs as we start another production season.”
“Here in Wilmington NC I was a bit concerned we could not get service/consulting, but Shawn and the rest of the crew are always ready to help. Access to our bioreactor computers, I.P. Can upload our records, communicate wirelessly, and help make tweaks to our systems. We use them for biopharmaceutical culturing, but also our maricultural group purchased one for food for their oyster hatchery. Thanks to the whole group in British Columbia. A gem for the industry!”
“While setting up the unit, customer service specialists have been there to walk me through any problem I had and get the unit running. The PBR has been very productive and low maintenance. The cleaning method is superior to any other method I have used over 15 years of culturing algae,that is labor reduction on our part, and thus cost savings.”
“Set up and teaching went seamlessly under the guidance of the patient, knowledgeable and friendly crew.
Whenever we call Industrial Plankton for ongoing support, we have always been pleased with the very prompt service that they have provided. They have always helped us with guided troubleshooting that results in solutions to our minor problems. The pbr’s ease of use and increased microalgae production has allowed us to direct our focus on other aspects of the hatchery operations.”
“Above and beyond doesn’t even come close to describing how helpful Shawn has been. From providing extensive instructions and tips during the initial set up to helping troubleshoot and fix any problems that arose during production it’s been a breath of fresh air dealing with someone who is so passionate, knowledgeable, and dedicated about their product.”
Each bioreactor comes with 60 days of complimentary technical and biological support, and one year of equipment coverage through our limited warranty.
- An opportunity to ask questions about setting up and operating your equipment
- For ongoing support, complimentary email support is always available, or if you prefer to speak directly with an expert we offer options to fit any budget
- Access to a resource library including instruction manuals and video tutorials
Industrial Plankton designs and builds the equipment and software, so our experts can resolve most issues in a single session.
With a decade of experience supporting customers in over 32 countries, our technicians can help with more than just technical issues, and are a valuable resource to help achieve your production goals.
PlanktonCare includes a Parts Kit containing all the parts you’d need to operate for a standard production season without interruption, in addition to direct access to a PlanktonCare professional. The aim of PlanktonCare is to keep your bioreactor operating at peak efficiency and ensure that you continue to reliably culture high-density algae year-over-year without interruptions.
Marine environments and production facilities are hard on equipment. PlanktonCare gives peace of mind knowing that the normal wear and tear of a harsh environment is covered. If a component wears out and you don’t have a replacement on hand, we’ll expedite it to you.
If purchased with equipment, this extends the standard 1-year manufacturer’s warranty by an additional year and can be renewed annually to continuously protect your equipment for up to five years from the original purchase.
How many times have you made a trip back to the facility to check that a valve was closed? PlanktonCare’s remote access subscription allows you to check, maintain, and optimize your algae cultures from any internet-enabled device regardless of where you are in the world. You can even harvest algae remotely, saving you transit time and even weekends.
At Industrial Plankton we have developed the world’s leading algae bioreactor control software, and are constantly improving it. Our software makes growing algae easy and reliable, so you can focus elsewhere. We know algae is critical, so our top focus is reliability.
The PlanktonCare discount is an exclusive benefit for our PlanktonCare clients. This discount can be used on any part or consumable item that we regularly stock. This is great if you’re setting up a new lab or facility to work with our bioreactors, making it easy to ensure all the parts work together.
New equipment can be intimidating. Our Bioreactors are turnkey, with detailed instruction manuals and videos, but if you want to start culturing algae as quickly as possible On-Site Installation & Training is a great option.
- One of our specialists will visit your facility to teach you and your staff how to set up and use the bioreactor, including:
- Pre-installation collaboration to ensure everything is ready for a seamless installation
- Unpacking & assembly
- Operation of the equipment
- Preparing sterile inoculum
Throughout the installation process staff learn about the integrated systems, breaking down each system into easily digestible parts and making the bioreactors simple to understand. This upfront investment in learning pays itself back as the in-depth understanding makes operation and maintenance intuitive.
Once the equipment is installed we focus on four key aspects of algae culturing with our bioreactors:
If an inoculum is ready, we’ll even help with your first inoculation and scale-up. The support doesn’t stop when we leave, with your permission we can monitor your culture remotely and guide you through your first culture to avoid common mistakes, and ultimately help optimize production.